Access & Delivery
6 articles
I didn't receive the product access email
What to do when your payment was approved but the access email never arrived.
Read article →I got the access email — how to do my first login
You received the email with your member-area credentials: where to log in, how to use the temporary password, and why the system may ask you to change it on your first access.
Read article →How to access my course
After logging into the member area: where your courses live, how to use 'Continue Watching', open a module, and reach a lesson.
Read article →Progress and completed lessons
How to track your progress in a course and module, mark a lesson as completed, and continue from where you left off.
Read article →"No active course" or "no courses": what to do
Understand the messages 'You don't have access to any active course' at login and 'No course found' on the panel, the most common causes, and how to solve them.
Read article →Accept an invite and complete your enrollment
Got an invite link to a course? See how to fill in your details, confirm the enrollment, and receive your access credentials — plus what to do if the invite is invalid or expired.
Read article →