I want a refund or to cancel my purchase

“Canceling” and “requesting a refund” are different things. Before acting, identify your case — this avoids frustration and speeds up the solution.

Note: the member area (área de membros) is in Portuguese only, so on-screen labels are shown in Portuguese exactly as they appear, with an English gloss in parentheses on first mention.

Subscription vs. one-time purchase

• Subscription (recurring payment): you can cancel it yourself from the member area so you’re not charged again. Access continues until the end of the period already paid. See How to cancel my subscription. Canceling stops the future charges, but does not return what was already paid.
• Refund of an amount already paid: this is the return of a charge that already happened — whether from a one-time purchase or a subscription charge. The refund is not handled through the member area: it goes through the product seller/support.

What to have on hand

To speed things up, gather:

• the order number — it appears on the purchase confirmation screen (order field) and in the email you received;
• the email used at checkout;
• the date and amount of the charge you want refunded.

Duplicate charge

If you think you were charged twice:

• check your statement/bill to confirm they’re really two charges with the same amount and date, and not a repeated entry by your bank;
• check that you didn’t complete the purchase twice (for example, trying again after a “processing” screen);
• if you confirm the duplication, report both entries to the product/seller support, with order numbers, date, and amount.

Timing and method

The refund is returned through the same payment method used for the purchase. The time until the amount appears back depends on processing and your bank/card issuer — so it may not be immediate.

To open a refund request, contact the product/seller support, providing the details above. Keep the ticket/response to follow the progress.