Account & Login
5 articles
I forgot my password (email code)
How to reset your member-area password in two steps: request the code by email and set the new password. Includes what to do if the code doesn't arrive.
Read article →Change your password on first access
Why the member area asks for a new password on your first login, what the requirements are, and what to do if a session error appears.
Read article →I can't log in
The most common error messages when trying to enter the member area — invalid credentials, unavailable or blocked account, required fields — and how to solve each one.
Read article →My session expired
What the 'Session Expired' notice in the member area means, why it appears, and what to do to get back into your course.
Read article →My account details
Where to see your name and email in the member area, how to open the account menu, and why the access email is always the one used at checkout.
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