Payment
14 articles
How to pay with PIX (QR code and copy-and-paste)
Step by step to pay with PIX at checkout: scan the QR code, copy the code, the countdown shown on screen, and how the payment is confirmed.
Read article →How to pay with Boleto (bank slip)
How to pay your purchase with boleto: copy the payment line, where to pay, and why confirmation is not immediate.
Read article →How to pay with a credit card
How to fill in the card details at checkout, what each field expects, the transaction security check, and what happens after you confirm.
Read article →How to pay in installments with a card
How to choose the number of installments at checkout, when interest applies, and how the installment plan appears on the purchase confirmation.
Read article →How to use a discount coupon
Where to enter the coupon at checkout, how to know it was applied, what to do when a coupon is invalid, and the PIX discount.
Read article →"Special Offers" and "You may also like"
What the extra offers shown at checkout are, how to add or remove them, and how they affect the purchase total.
Read article →What information do I need to provide to buy
The personal details required at checkout, when the phone number is mandatory, and when you need to fill in the address.
Read article →My payment was declined
What the "unable to complete your purchase" screen means, the most common reason for a card decline, and how to try again safely.
Read article →Payment "pending" or "processing": what to do
What the pending and processing payment states mean at checkout, how long to wait, and why the purchase never shows as approved before it is really confirmed.
Read article →How to track and confirm the payment status
How the checkout tracks the payment automatically, how to force a check, the possible results, and what happens if you close the page.
Read article →I'm afraid of being charged twice
How the checkout protects against duplicate charges, why the "Confirm Payment" button does not create a new charge, and what to do if you see two charges.
Read article →Is it safe to pay here?
How the checkout protects your payment: the secure environment seal, terms and privacy, card data protection, and the transaction security check.
Read article →Receipt and purchase confirmation
What the confirmed-purchase screen shows: order number, summary, how digital product delivery works, and the redirect after approval.
Read article →I was redirected — where do I go after paying?
Where the checkout takes you after approval, decline, or expiration, why you sometimes return to the checkout, and how your order details are preserved.
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