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Frequently asked questions
The most searched questions for your profile.
1I bought it but didn’t get the access email. Now what?
2I paid via PIX — when is my order released?
3My card was declined. What do I do?
4Can I pay by card in installments?
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Suggested articles
Picked for your profile.
I didn't receive the product access email
What to do when your payment was approved but the access email never arrived.
Read article →How to pay with PIX (QR code and copy-and-paste)
Step by step to pay with PIX at checkout: scan the QR code, copy the code, the countdown shown on screen, and how the payment is confirmed.
Read article →How to pay with Boleto (bank slip)
How to pay your purchase with boleto: copy the payment line, where to pay, and why confirmation is not immediate.
Read article →How to pay with a credit card
How to fill in the card details at checkout, what each field expects, the transaction security check, and what happens after you confirm.
Read article →How to pay in installments with a card
How to choose the number of installments at checkout, when interest applies, and how the installment plan appears on the purchase confirmation.
Read article →How to use a discount coupon
Where to enter the coupon at checkout, how to know it was applied, what to do when a coupon is invalid, and the PIX discount.
Read article →Still need help?
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